IT-Support

  • We provide employee hardware and software deployment, change and retirement
  • Supports peripheral equipment, such as printers, mouse, keyboards, etc.
  • Supports VoIP equipment and mobile phones.
  • Orders new and replacement equipment and software as needed
  • Repairs and upgrades computer hardware as required
  • Reviews incoming help-desk tickets in a timely manner
  • Evaluates and prioritizes service requests and incidents and assigns them to the appropriate queue
  • Identifies, researches, and resolves problems related to user’s computing environment
  • Escalates problems to other areas within IT as necessary
  • Assists with system administration tasks within the Microsoft ecosystem and other SaaS applications
  • Completes minor facilities maintenance tasks and escalates facilities issues to Building Management as appropriate
  • 1st & 2nd Level Support for Workstation Systems (Windows) and Production Places (Linux)
  • Troubleshooting desktop, printer, and laptop areas
  • Monitoring and maintenance of network infrastructures (hardware, TCP / IP, routers)
  • Error analysis and troubleshooting in WAN and LAN, for level 2 using relevant network protocols.